Quality - Our Commitment
When our customers invest in a high-performance pipetting system from HAMILTON, they bring high expectations as regards quality, reliability and precision. In-house manufacturing of many components combined with a remarkable depth of production at our works in the USA and Switzerland means that we use only top-quality system components in our pipetting robots. State-of-the-art quality control systems and meticulous final inspection are a further guarantee of high quality standards in the manufacturing process.
At HAMILTON, quality thinking is a part of product development right from the start. “Innovation for Automation“ is more than just a slogan. The most up-to-date technologies are used in our robotic systems to ensure a high degree of reliability and system stability for long-term use in laboratory routines. Features such as user friendliness and low maintenance requirements are also a factor at the product design stage.
Quality at Service Time - a Promise Our Customers Can Rely on
Customer satisfaction has a high value at HAMILTON. That goes for after-sales customer care as well. A US and Canada service network supported by our headquarters in Reno, Nevada, as well as our distribution partners in Brazil, Argentina, Japan, Korea, Taiwan, Vietnam, Thailand, Singapore, Malaysia, Australia and New Zealand ensures short response times when maintenance or service work is required. Costly down time is minimized for our customers.
HAMILTON‘s commitment to high quality standards is evident not only from our ISO-9001 certification, but also from the training we provide on an on-going basis to the qualified service technicians in our subsidiaries and distribution partners. These service specialists bring their competence and skill to bear wherever HAMILTON instruments are operating.
All HAMILTON instruments are installed according to strict procedures in conformity with ISO-9001. They come with a comprehensive Installation Qualification (IQ) and detailed documentation.
With a HAMILTON maintenance or service agreement, you can ensure that your robotic system is regularly monitored by qualified specialists beyond the warranty period and yields top performance over the long haul. That way, service costs are budgeted in advance and unnecessary risks can be avoided. When it comes to your robotic system, our promise is „satisfaction guaranteed“.