Service Contracts
A range of comprehensive service contracts allows you the flexibility to choose the most convenient solution for your laboratory to maximize care and ensure a regular monitoring of your Hamilton system by highly skilled and qualified engineers.
After a one year warranty period you will be given the choice to continue an on-going service support agreement that will include maintenance visits, verifications, agreed reaction times and budget control options. Continued service support ensures your Hamilton instrument is operating in mint condition.
Hamilton has developed three levels of service and support to best meet our customers' needs:
|
North America Service Contracts: |
Platinum Plus |
Platinum |
Gold |
|
Preventive maintenance (PM) visits per year |
4 |
2 |
1 |
|
Travel, labor costs and spare parts for Preventive Maintenance |
included |
included |
included |
|
Volume verification of single channels - STAR |
included |
included |
included |
|
Volume verification of multiprobe heads- STAR |
optional |
optional |
optional |
|
Volume verification of single channels - NIMBUS |
optional |
optional |
optional |
|
Volume verification of multiprobe heads - NIMBUS |
optional |
optional |
optional |
|
Verification of heaters, coolers, shakers, barcode reader and cover safety |
optional |
optional |
optional |
|
Unlimited travel and labor costs for repairs |
included |
included |
included |
|
Unlimited spare parts for repairs |
included |
included |
included |
|
STARwatch (on-line diagnostic tool) |
optional |
optional |
optional |
|
Telephone support |
included |
included |
included |
|
Response time |
24 hour target |
24 hour target |
24 hour target |
|
Multiprobe Head Volume Verification |
optional |
optional |
optional |
|
Free software update (Point Releases) |
included |
included |
included |
