STARwatch is a new service that significantly reduces downtime and is exclusively available for Hamilton STARLine Instruments.
An algorithm automatically analyzes the communication log files of your Hamilton Instruments for suspicious patterns. Once detected, the service organization is informed and in cooperation with the customer a pro-active intervention is performed.
Contact your local Hamilton representative for more information
Advantages of STARwatch:
- Increased system availability through pro-active intervention
- No workflow interruption
- Scheduled service visits
- Shorter service reaction time
- STARwatch is available as an option on “Gold” service contracts or during warranty
Data Transfer Security:
- All transmitted data is encrypted
- One way data connection – No access to customer’s system from outside